Frequently asked questions
How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery times:
- Netherlands: 1–2 days
- Europe: 3–7 days
- International: 5–14 days
All orders include track & trace.
Do you ship internationally?
We ship worldwide.
Shipping rates are calculated at checkout.
Can I return my order?
Due to hygiene reasons, returns are not accepted once worn.
If your item arrives damaged or incorrect, contact us within 48 hours of delivery.
What if the necklace doesnt fit around my neck?
Our necklaces are 43 cm in length, which is clearly stated in the product description.
We recommend checking your preferred fit before purchasing.
Will the jewelry tarnish?
Our jewelry is made with quality materials, but to preserve the quality of your jewelry:
- Avoid water, perfume, and excessive moisture.
- Store in a dry place when not in use.
What if my order is lost or delayed?
Once shipped, all orders include tracking.
If you experience any issues, feel free to contact us.